Return Policy

Bivouac kid is sure you will love your new Billibag as we've gone to great effort to ensure it is high quality and durable. In the unlikely event that you receive the product and find it has a manufacturing fault, please contact us for a replacement or 100% refund if you choose. Bivouac kid will cover the full return shipping cost. Please contact bivouac kid within 7 days of purchase,  and return the item with the original receipt.  Any product you return must be in the same condition you received it and be in the original packaging. 

Faulty merchandise is qualified as the product NOT meeting  the product description as per the website and/or being NOT of merchantable quality. There must be a distinct manufacturing error. bivouac kid will refund once the product as been returned and has been deemed to be faulty. In the event of the product developing a fault within a longer time frame than 7 days, bivouac kid will review with the customer, as the product has an implied warranty for a reasonable time and with reasonable use of the product.

Exchanges

Please choose you purchases wisely as we do not offer exchanges if you simply change your mind.

 

Privacy Policy

bivouac kid is committed to ensuring the privacy and security of all personal information collected for the purpose of processing orders. bivouac kid respects the privacy of all its customers and the recipients of our product, and complies with the National Privacy Principles (Privacy Amendment (Private Sector) Act 2000).

Once an order is placed online,  you will be asked  to provide your personal contact details. This is purely for the purposes of the transaction with us and no information is stored.

bivouac kid does not  store your credit card details. We use the security technology of our transaction partners at swipe to encrypt and protect your transaction and credit card details.

Any personal information that you submit to us via this website, or in any other way, is treated as confidential.

ike many other websites, we receive "cookies" which automatically store certain types of information whenever you interact with us. This information is used for fraud prevention or to measure/collect website activity, and is generated by squarespace and our domain partner.

bivouac kid will  never sell, rent or lease  your personal information to any third party. 

Product is delivered via Australia Post, unless otherswise arranged with the customer.

Indemnity and Terms of Use of Product

Except for a claim for personal injury, in any claim against us our liability is limited to the value of the goods you have purchased in the contract which is the subject of the dispute.

Billibag is not a toy. Billibag is not recommended for children under 3 years of age. The drawstring is a choking hazard and the eyelets are small parts not for use for children under 3 years, as per the care labelling on the product and on the packaging for the product.  Adult supervision is recommended for all children using this product. This product is a storage bag.